1. Scope and responsibility
This policy applies to Elite Assistant websites, accounts, applications, recruitment activities, client services, and agency operations. Elite Assistant acts as the personal information controller when we decide why and how personal information is processed. A client may separately control information it receives during hiring or an engagement.
2. Information we collect
- Account and contact information: name, email, phone number, authentication identifiers, and communication preferences.
- Candidate and VA information: location, professional profile, work history, skills, availability, resume, certifications, portfolio links, profile image, application answers, interviews, and placements.
- Client and business information: company details, contacts, hiring requirements, job listings, interview notes, and engagement records.
- Service and technical records: messages, support requests, contracts, timesheets, invoices, payouts, device, browser, network, session, security, and usage information where applicable.
3. How and why we use information
We use information to create and secure accounts, review candidates, manage opportunities, support matching and hiring, administer interviews and engagements, communicate service updates, prevent misuse, comply with legal duties, improve the service, and protect users. Processing may rely on consent, a requested pre-contract step, contract performance, legal obligations, or legitimate interests that do not override individual rights.
4. Matching and human decisions
Search, ranking, filters, and workflow tools may help organize candidates or opportunities. They do not guarantee a match or placement. Material hiring and engagement decisions are reviewed and made by authorized agency staff and clients.
5. When information is shared
We share information as needed with authorized personnel; clients and candidates in a hiring process; providers of hosting, database, authentication, email, storage, analytics, payment, or security services; professional advisers; and authorities where legally required. Relevant records may transfer during a business transaction, subject to appropriate safeguards.
6. Retention and security
Records are kept only as long as reasonably needed for these purposes, contractual and operational requirements, disputes, security, and law. We use organizational, physical, and technical safeguards appropriate to the information. No online system is completely secure, so users must protect credentials and report suspected unauthorized access.
7. International processing
Providers, clients, or service teams may process information outside the country where it was collected. We use contractual and operational safeguards intended to preserve protection consistent with applicable privacy law.
8. Your privacy rights
Subject to the Philippine Data Privacy Act of 2012 and other applicable law, you may have rights to be informed, access information, object, correct inaccuracies, request erasure or blocking, obtain portable data where applicable, lodge a complaint, and seek damages. We may verify identity and retain records where law or legitimate obligations require it.
9. Cookies and similar technology
We may use essential cookies or local storage for authentication, security, preferences, and core functions. If optional analytics or marketing technology is introduced, we will provide the notices and choices required by law.
10. Children
The service is intended for adults able to enter binding work or service arrangements. We do not knowingly invite children to create candidate or client accounts. Contact us if you believe a child provided personal information.
11. Changes and contact
We may revise this policy as the service or legal requirements change. The effective date identifies the current version. Material changes will be communicated through the service or another appropriate channel.
For privacy questions or requests, email support@elite-assistant.com. You may also learn about rights and complaints from the National Privacy Commission.